B-Etiquette | Workshop on Business Etiquette and Personal Grooming


Workshop on Business Etiquette and Personal Grooming

Greater awareness of grooming and etiquette skills will help you to increase your poise and confidence. This will significantly change the impact that you have in any formal, professional and social situations.

Topics to be covered in this Workshop

1. Social Graces,
2. Etiquette
3. Body language:
A. Making a Great First Impression:

1. How to present yourself to people
2. How to make proper introductions,
3. Paying & Receiving Compliments,
4. Small Talk & Networking
5. Developing Your Professional and Personal Image
6. Managing Different Personalities

B. Greeting and Introductions:

1. Greeting Components
2. The Protocol of Shaking Hands
3. Introductions
4. Introductory Scenarios
5. Addressing Individuals

C. Body Language:

1. Understanding body language and its significant role in communication

D. Etiquette of Dressing:

1. The do's and don'ts in dressing
2. Understand various dress codes for different occasions
3. Clothes and Corporate Culture
4. Personal Props and Accessories for Men and Women

E. Cell Phone Etiquette
F. Business Card Etiquette
G. Behaviour outside the workplace

1. Office parties
2. Client invitations
3. Entertaining customers
4. In the pub after work

H. International Business Protocol

1. Corporate Protocol
2. Languages
3. Dress Codes
4. Forms of Address
5. Greetings
6. Social Situations
7. Dining Do's & Don'ts
8. Tipping
9. Gift Giving

I. Multi-cultural Challenges

1. Multi-cultural Etiquette
2. Examples of Cultural Insensitivity
3. Cultural Differences and their Effects on Business Etiquette

J. E-Mail Etiquette

1. General etiquette
2. Sending effective messages
3. Form and tone of the messages
4. Responding to messages
5. Organizing the different parts of an email:
Greeting Enclosures
Closing CC & BCC
Subject Line Screen Appearance
Spacing Font
Replying Flaming


1. Enhanced social skills
2. Greater confidence to interact with people from all walks of life
3. Ability to make a positive first impression
4. Ability to make a lasting impression
5. Improvement in overall appearance


The duration of this workshop will be two consecutive days, with eight hour session each day in a total of sixteen hours properly divided into theory and hands on sessions


A 'Certificate of Participation' by HoriZON (An Unit of MBS Group™) to all Participants of this workshop. At the end of this workshop, a small competition will be organized among the participating students and winners will be awarded with a 'Certificate of Merit'.


All are Basic level workshops so there are no prerequisites. Anyone interested, can join these workshops.


Rs. 1100/- (inclusive of all Taxes) per participant
* The fee include study material, Certification, human resources and other charges.